Report of Performance Metrics Survey

Key Performance Indicators (KPIs) are the critical (key) indicators of progress toward an intended result. KPIs in air navigation provide a focus for strategic measurement of air traffic management (ATM) performance for operational improvement, as well as an analytical tool for decision making.

The idea to conduct a survey of Air Navigation Service Providers (ANSPs) and other Civil Air Navigation Services Organisation (CANSO) members arose in the CANSO Operational Performance Workgroup (OPWG) while studying the issues surrounding the general application and plans for the use of International Civil Aviation Organisation (ICAO)/CANSO Key Performance Indicators (KPIs) related with capacity, efficiency and predictability. Therefore, the purpose of this survey is to garner a global snapshot of the application and implementation of ATM KPIs. Practical use by ANSPs in using KPIs as part of a Performance-Based Approach (PBA) (see ICAO Doc 9883 for details) can help identify ATM system constraints and support estimation of potential benefits and validation of successful ANSP Aviation System Block Upgrades (ASBU) advocated by ICAO.

The CANSO Global Air Navigation Services Performance Report 2018 prepared by the CANSO Global Benchmarking Workgroup (GBWG) in cooperation with EUROCONTROL Performance Review Unit (PRU) contain data from the majority of ANSPs (65%) on a number of comparable cost performance indicators – this is a proposed benchmark which countries may aim for. However, not all ANSPs are ready for this, depending on their maturity, available resources, data availability and the resolution of their presentation through benchmarking tools.

Understanding the concerns and aspirations of these ANSPs and learning about the demanded and easy-to-use non-monetary indicators, were additional aspects of the survey. Generalisations, observations and conclusions of the OPWG were posted below results and participants’ answers, when it was considered practical and/or acceptable.