CANSO/EUROCONTROL Global Resilience Summit

Day one

Day two

Day 1

10:30-10:40 – Opening Session

• Antonio Licu, Head of Safety Unit, EUROCONTROL
• Shayne Campbell, Safety Programme Manager, CANSO

10:40-11:10 – Opening Addresses

• Eamonn Brennan, Director General, EUROCONTROL
• Simon Hocqaurd, Director General, CANSO

11:10-12:00 – Keynote speech and setting the scene

• Catherine Bishop, Olympic Rower and Diplomat
• Dr. Steve Shorrock, Senior Expert Safety and Human Factors, EUROCONTROL

13:30-15:00 – Organisational Resilience

From an organisational point of view, resilience can be expressed as the capability of an organisation to respond to, or recover from, a crisis, a disruption, or any other unexpected event. Organisational leaders make decisions about resources and constraints that affect how their organisations adapt to unexpected challenges. This session brings together senior leaders from different parts of the industry to take a deeper look at how organisational resilience interplays with personal and technological resilience to better position service providers for success.

• Tim Arel, Deputy Chief Operating Officer, FAA
• Dr. Hassan Shahidi, President and CEO, Flight Safety Foundation
• Ben Stanley, Associate Director, EGIS Group

15:30-17:00 – Technology/Technological Resilience

As the industry continues to shift towards digital and more automated operations, technology is increasingly critical to resilient performance. Technological resilience, described as an organisation’s ability to maintain acceptable service levels through, and beyond, disruptions to its critical processes and systems, is becoming an increasingly higher priority for ATM. Ensuring business continuity when unexpected events occur is significant for every ANSP. This session will focus on the role that technology plays in resilient performance and discuss possible solutions that can enhance ATM delivery.

• John Allspaw, Capacity Adaptive Labs
• Alex Bristol, CEO, skyguide
• Sarah Sharples, Chief Scientific Advisor, UK Department of Transport

Day 2

09:30-11:00 – Resilience of Personnel (Individual Resilience)

The people who ensure the overall resilience of an organization, whether in operational, technical, support or management roles, can find themselves personally affected by chronic conditions and specific events. Personal resilience is the process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress. This session takes a deeper look at the importance of developing core skills to get through, recover and learning from difficult experiences.

• Carol Quinn, ATCO and Trauma Specialist
• Martin Bromiley, Clinical Human Factors Group
• Dai Whittingham, Chair, UK Flight Safety Committee

11:30-13:00 – Lessons Learnt from the COVID Crisis

The pandemic has had an unprecedented impact on the aviation community, exposing vulnerabilities and areas for improvement in the way ATM deals with unexpected events. The session brings together thought leaders from ATM to discuss some of the most important lessons learnt as a result of a prolonged downturn in traffic as well as initiatives to restart and recover the industry.

• Razvan Bucuroiu, Head of Airspace and Capacity, EUROCONTROL
• Michelle Bishop, Director of Programmes, CANSO
• Han Kok Juan, Director General, CAA Singapore

14:10-15:30 – How to do better and be resilient in the next crisis

An important component of any successful meeting is the ability for the participants to interact and discuss key concepts and topics that are important to those present. This session allows the audience to pose real time questions with Summit speakers on resilience topics covered over the course of the programme.  

• Iacopo Prissinotti, Director Network Management, EUROCONTROL

15:30-15:40 – Key take-aways from the event

• Antonio Licu, Head of Safety Unit, EUROCONTROL
• Shayne Campbell, Safety Programme Manager, CANSO

Click here for the full programme with pictures of our speakers, on EUROCONTROL’S website

Resilience is a ubiquitous term at the moment, and although it is used in various sectors and industries, one could argue its definition changes depending on the context in which it is used. For instance, from an organisational point of view, resilience can be expressed as the capability of a system or organisation to respond to, or recover from, a crisis, a disruptive process, or any other unexpected event.

From a personal perspective, however, resilience can be defined adapting well in the face of adversity, trauma, tragedy, or other significant sources of stress and how people bounce back from these experiences.

And from from a technological perspective, resilience can be described as an organisation’s ability to maintain acceptable service levels through, and beyond, severe disruptions to its critical processes and systems, reducing the risk of system or service failure.

But what about in the world of ATM? How do we define resilience? Is there a single definition that accurately describes what resilience means to our industry? Is ATM resilience a combination of the organisational, technical and personnel, customised to fit our unique space in the aviation ecosystem? What about the impacts COVID has had on our industry and our ability to react if similar events occur?

The CANSO/EUROCONTROL Global Resilience Summit will bring together key stakeholders in our community to clarify what resilience means to ATM and to discuss the important role resilience play is in the successful delivery of safe and efficient ATM services. We will take a deeper look at how the interdependencies of personal, technological and organisational resilience come together to position service providers for success. We will then apply those three elements to what we learned during the COVID-19 pandemic, and identify the key lessons for our community.

This global summit will be especially useful for senior leaders of the aviation community whose organisation will benefit from a greater understanding of, and appreciateion for, resilience in all its forms, and who are able to share their thoughts and experiences with others in a similar position.